Updated 10/30/23
Privacy Policy
This Privacy Notice offers insights into the ways in which FlipLabs, LLC (herein referred to as “we”, “our”, or “us”) manages and safeguards personal data for App Users, their representatives, Partners, their representatives, Visitors & Prospects (“Data Subject”).
This Privacy Notice offers insights into the ways in which FlipLabs, LLC (herein referred to as “we”, “our”, or “us”) manages and safeguards personal data for App Users, their representatives, Partners, their representatives, Visitors & Prospects (“Data Subject”).
This Privacy Notice offers insights into the ways in which FlipLabs, LLC (herein referred to as “we”, “our”, or “us”) manages and safeguards personal data for App Users, their representatives, Partners, their representatives, Visitors & Prospects (“Data Subject”).
Definitions
Definitions
FlipLabs, LLC: A business entity formed under the laws of the State of Delaware, inclusive of its associated entities.
ChatKPI: An application, including its web extensions and related services, developed and maintained by FlipLabs, LLC.
The Application: The ChatKPI app available on the Shopify App Store.
Visitor: A visitor of our web resources, with or without the intent of utilizing The Application.
App User: Someone who uses The Application within their Shopify store.
Collaborator: This could be a service facilitator, an associate, or a third-party entity connected to our operations.
Data Subject: This term encompasses Visitors, App Users, Collaborators, and their respective representatives, as well as Prospects.
Support: ChatKPI's support. For more details, refer to our 'Contact Us' webpage.
Services: Any services provided by ChatKPI including an active installation of The Application with an App User’s Shopify Store.
Shopify: E-commerce platform for online stores, available at: shopify.com
FlipLabs, LLC: A business entity formed under the laws of the State of Delaware, inclusive of its associated entities.
ChatKPI: An application, including its web extensions and related services, developed and maintained by FlipLabs, LLC.
The Application: The ChatKPI app available on the Shopify App Store.
Visitor: A visitor of our web resources, with or without the intent of utilizing The Application.
App User: Someone who uses The Application within their Shopify store.
Collaborator: This could be a service facilitator, an associate, or a third-party entity connected to our operations.
Data Subject: This term encompasses Visitors, App Users, Collaborators, and their respective representatives, as well as Prospects.
Support: ChatKPI's support. For more details, refer to our 'Contact Us' webpage.
Services: Any services provided by ChatKPI including an active installation of The Application with an App User’s Shopify Store.
Shopify: E-commerce platform for online stores, available at: shopify.com
General Principles
General Principles
We process only the data necessary for predetermined purposes such as to provide value to merchants, make The Application function and be able to provide high-quality service to merchants.
Respecting the privacy of our App Users, we do not track users on an individual basis without a legitimate reason for doing so. Meaning - we keep only aggregated and anonymized records of visitors and maintain a log of specific user activities within The Application once the App User logs in via their Shopify Admin or submits a form on our website.
We do not sell personal data.
Data Subjects can contact Support for rights-related queries.
We process only the data necessary for predetermined purposes such as to provide value to merchants, make The Application function and be able to provide high-quality service to merchants.
Respecting the privacy of our App Users, we do not track users on an individual basis without a legitimate reason for doing so. Meaning - we keep only aggregated and anonymized records of visitors and maintain a log of specific user activities within The Application once the App User logs in via their Shopify Admin or submits a form on our website.
We do not sell personal data.
Data Subjects can contact Support for rights-related queries.
Sharing Data with 3rd Parties
Sharing Data with 3rd Parties
ChatKPI may share Data Subjects’ personal information with entities that are authorized by us and to our cooperation partners, which help us to ensure our services. They might also operate as data handlers for us, like IT assistance entities (including but not limited to, email service providers, web maintenance services, server providers, etc), marketing service providers, payment service providers, etc.
Furthermore, ChatKPI may share Data Subjects’ personal information as requested for any matters related to legal, accounting, payment services or any FlipLabs, LLC administrative purposes.
At times, when cooperating with third parties (e.g. financial service providers) in addition to this Privacy Notice, the privacy guidelines of the said third parties might also be pertinent to Data Subjects’ personal information management. We encourage Data Subjects to familiarize themselves with those privacy guidelines, which can be requested by contacting Support, however we do not take any liability for their content.
ChatKPI may share Data Subjects’ personal information with entities that are authorized by us and to our cooperation partners, which help us to ensure our services. They might also operate as data handlers for us, like IT assistance entities (including but not limited to, email service providers, web maintenance services, server providers, etc), marketing service providers, payment service providers, etc.
Furthermore, ChatKPI may share Data Subjects’ personal information as requested for any matters related to legal, accounting, payment services or any FlipLabs, LLC administrative purposes.
At times, when cooperating with third parties (e.g. financial service providers) in addition to this Privacy Notice, the privacy guidelines of the said third parties might also be pertinent to Data Subjects’ personal information management. We encourage Data Subjects to familiarize themselves with those privacy guidelines, which can be requested by contacting Support, however we do not take any liability for their content.
Data Access Boundaries
Data Access Boundaries
An App user’s data or the Shopify store data is not shared with another user or store. The application operates exclusively within the boundaries of the installed store.
An App user’s data or the Shopify store data is not shared with another user or store. The application operates exclusively within the boundaries of the installed store.
Retention of Data
Retention of Data
ChatKPI will hold the personal details of Data Subjects only as long as is needed for the purposes mentioned in this Privacy Notice, barring any legal obligation to prolong the data processing period, such as for accounting. Personal data will also be retained for the duration of the applicable statute of limitations to defend our rights against potential claims.
All personal data files processed by the App as per user requests are automatically deleted as long as no claims or allegations are made, which in this case the relevant data is stored and managed until the dispute is settled.
Data Security
Data Security
ChatKPI adopts and continually refines measures to safeguard processed or stored data.
The applications framework is safeguarded with robust and unique credentials.
Email and Mass Mailing
Email and Mass Mailing
By installing The App or contacting the FlipLabs, LLC team, the Data Subject may receive communication emails from FlipLabs, LLC. Recipients can opt out of these notifications by selecting the “Unsubscribe” link in any received message.
By installing The App or contacting the FlipLabs, LLC team, the Data Subject may receive communication emails from FlipLabs, LLC. Recipients can opt out of these notifications by selecting the “Unsubscribe” link in any received message.
Subject Rights
Subject Rights
Please contact ChatKPI support for any questions related to data access or general data questions.
Please contact ChatKPI support for any questions related to data access or general data questions.
Feedback and Requests
Feedback and Requests
ChatKPI is a product of FlipLabs, LLC, a Limited Liability Company registered in the State of Delaware.
Legal address: FlipLabs, LLC, 8 The Green, Suite A, Dover DE 19901
Contact email: support@chatkpi.co
Any Disputes related to this Privacy Notice will fall under the jurisdiction of the State of Delaware.
ChatKPI is a product of FlipLabs, LLC, a Limited Liability Company registered in the State of Delaware.
Legal address: FlipLabs, LLC, 8 The Green, Suite A, Dover DE 19901
Contact email: support@chatkpi.co
Any Disputes related to this Privacy Notice will fall under the jurisdiction of the State of Delaware.
Updates
Updates
FlipLabs, LLC reserves the right to periodically revise and refresh this policy with no advanced notice. By continuing to use the Services, App User agrees to the latest privacy terms available at https://chatkpi.co.
FlipLabs, LLC reserves the right to periodically revise and refresh this policy with no advanced notice. By continuing to use the Services, App User agrees to the latest privacy terms available at https://chatkpi.co.